We will do our best to set up your chairs and umbrellas before 10 AM each morning of your reservation. Our team will begin collecting the equipment at 5pm each evening. Your exact set up / pick up time could vary depending on where you are located on the island. For the safety of beach goers, we do not open the umbrellas if they are unattended. If you are renting a beach front home, we will often leave the equipment on your deck or walkway each evening for the entirety of your stay. If your home does not have direct beach access, we will find the closest public beach access and add a name tag for you to easily identify your equipment. If you do not specify a beach access, our Delivery Drivers will choose the closest access to use, at their discretion.

We will drop rental items off on the day you check in. Please email, call or text us using the contact information provided above if you would like to track your rental item.

The easiest way to pay and book your rental is through our online website. www.topsailbeachservice.com (http://www.topsailbeachservice.com/)You can pay online with your credit card. Or you can call us. Credit and debit card payments is our prefered method for payment. We recommend you prebook at least one month in advance of your rental. We often rent all of our equipment especially during peek season.

As a small, locally owned business, cancellations have a significant impact on our operations. While we recognize that cancellations are often outside of your direct control, we adhere strictly to our policies. By booking with Topsail Beach Service, you acknowledge and accept the risks associated with inclement weather, given that we provide outdoor-only services. To mitigate these risks, we strongly advise purchasing booking insurance for added peace of mind and protection. Please note that all cancellation requests must be sent to support@topsailbeachservice.com.(mailto:support@topsailbeachservice.com) We do not accept cancellation requests via phone or in person. Full payment is required at the time of booking. In the event that you need to cancel any part of your reservation: 1. Cancellations or changes made 48 hours or more before the service start time will incur a 25% automatic cancellation/change fee with the remaining amount refunded. 2. Requests for cancellations or date changes submitted 24 to 48 hours prior to the service start time will result in a credit that can be used for a future booking, valid for 1 year from the issue date. 3. Cancellation requests made less than 24 hours before the service start time are non-refundable, regardless of weather conditions or other circumstances. 4. Full Refunds will only be considered if Topsail Island mandates evacuation due to an imminent named hurricane or storm. We recommend monitoring reputable weather apps for accurate forecast information, particularly the hourly forecast, to help determine the necessity of a cancellation request.

Our goal is to provide an amazing rental experience for all of our customers. If you are not satisfied with any of our rentals, please contact us right away and we will replace your rental item.

We take pride in the quality of our products and services. Please contact us if you have any concerns or issues with the equipment you have rented from us. Customer satisfaction is our #1 priority.

We will drop off the rental equipment at your location during one of our delivery windows (morning or evening). When leaving, please leave the items in the same location they were dropped off. Alternatively, you may pick up or drop off your equipment at our shop located near the Surf City bridge.